Shipping policy

Shipping Policy

ESSENCORIA

Last updated: October 21, 2026

At ESSENCORIA, we are committed to delivering authentic, high-quality fragrances to our customers safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, including estimated delivery times, shipping charges, and important information about international deliveries.

ESSENCORIA currently ships to supported destinations within the European Union.

1. Order Processing Time

All orders are generally processed within 1–5 business days after order acceptance and successful payment authorization.

Business days are Monday through Friday, excluding applicable public holidays.

During this period, your order may undergo:

Payment verification.
Product availability confirmation.
Order preparation and packaging.
Quality and accuracy checks.
Handover to the shipping provider.

Please note that order processing time is separate from shipping transit time.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During promotional periods, seasonal peaks, or other exceptional circumstances, processing may take longer than usual.

If a significant delay occurs, we will notify you and provide further information.

2. Shipping Destinations

ESSENCORIA currently offers shipping to supported destinations within the European Union.

Available delivery countries and shipping methods are displayed during checkout.

Shipping availability may vary depending on the destination, selected delivery service, and transport restrictions applicable to fragrance products.

If we are unable to fulfill an order to your selected destination, we will contact you and arrange an appropriate refund.

3. Estimated Delivery Times

Delivery times depend on the destination country, shipping service, and carrier.

The following indicative transit times are based on published Venipak Express international delivery estimates.

These estimates apply after your order has been processed and handed over to the carrier.

Destination	Estimated Shipping Transit Time
Austria	2 business days
Belgium	2 business days
Bulgaria	2 business days
Croatia	2 business days
Cyprus	3 business days
Czech Republic	2 business days
Denmark	2 business days
Estonia	2 business days
Finland	2 business days
France	2 business days
Germany	2 business days
Greece	2 business days
Hungary	2 business days
Ireland	2 business days
Italy	2 business days
Latvia	2 business days
Lithuania	According to the selected domestic shipping service
Luxembourg	2 business days
Malta	3 business days
Netherlands	2 business days
Poland	2–3 business days
Portugal	2 business days
Romania	4 business days
Slovakia	2 business days
Slovenia	2 business days
Spain	2 business days
Sweden	2 business days

These are indicative carrier transit estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, local delivery conditions, public holidays, weather, and fragrance-specific transport requirements.

The delivery information applicable to your order will be displayed during checkout.

4. Total Estimated Delivery Time

The total estimated delivery time consists of two separate stages:

Order Processing: 1–5 business days

Shipping Transit: According to the destination country and selected shipping service

For example, an order shipped to Germany using an eligible service with an estimated transit time of 2 business days would have an indicative total delivery period of approximately 3–7 business days.

An order shipped to Romania using an eligible service with an estimated transit time of 4 business days would have an indicative total delivery period of approximately 5–9 business days.

These examples assume normal operating conditions and carrier acceptance of the products being shipped.

Delivery estimates do not override your statutory consumer rights.

Unless a different delivery period has been expressly agreed, we will deliver goods without undue delay and no later than 30 days after conclusion of the purchase contract, in accordance with applicable consumer protection law.

5. Shipping Costs

Shipping costs are calculated based on the destination, available delivery service, and applicable shipping conditions.

The exact shipping charge will be displayed during checkout before you complete your purchase.

Any available free shipping offers or promotional delivery discounts will be clearly indicated where applicable.

ESSENCORIA does not charge undisclosed shipping fees after an order has been placed.

6. Shipping Carriers and Fulfillment Partners

ESSENCORIA works with shipping and logistics providers to deliver orders.

Depending on the destination and availability, orders may be shipped through Venipak or other suitable delivery partners.

Some orders may be prepared and dispatched directly by ESSENCORIA, while others may be fulfilled through trusted logistics or fulfillment partners.

The shipping provider may vary depending on the destination, service availability, and applicable transport requirements.

We reserve the right to select an appropriate shipping provider, provided that the agreed delivery terms and your statutory rights are respected.

7. Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email.

Where tracking is available, this email will include a tracking number or a link to the carrier's tracking service.

Tracking information may take some time to become available after the shipment has been registered with the carrier.

If you have not received your shipping confirmation after the expected processing period, please contact:

info@essencoria.com

Our customer support team will assist you with your order status.

8. Fragrance Shipping Restrictions

Certain perfumes and fragrance products contain alcohol and may be subject to special transport, packaging, and handling requirements.

ESSENCORIA aims to use shipping services suitable for the products being transported.

Shipping options may be restricted for certain destinations, products, or delivery methods.

If a carrier cannot legally or safely transport a particular fragrance product to your destination, we may be unable to fulfill the shipment.

In such circumstances, we will notify you and arrange a refund for any affected products that cannot be supplied.

9. Delivery Delays

While we aim to meet the estimated delivery periods, occasional delays may occur.

Possible causes include:

High shipping volumes.
Public holidays.
Severe weather conditions.
Transportation disruptions.
Carrier operational issues.
Incorrect or incomplete delivery information.
Product-specific shipping restrictions.

If your order is significantly delayed, please contact info@essencoria.com.

We will investigate the shipment and provide available updates.

If delivery does not occur within the agreed or legally applicable period, you retain your statutory rights, including the right to request delivery within an appropriate additional period and, where permitted by law, terminate the contract and receive a refund.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that your name, delivery address, postal code, and contact details are correct.

If you notice an error after placing your order, contact us as soon as possible at:

info@essencoria.com

We will make reasonable efforts to correct the information before dispatch.

Once an order has been handed over to the carrier, address changes may not always be possible.

Additional delivery charges resulting directly from incorrect information provided by the customer may apply where permitted by law.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

Attempt delivery again.
Deliver the parcel to an available collection point.
Hold the parcel for collection.
Return the parcel to the sender.

The available options depend on the shipping provider and destination.

Customers should follow the carrier's delivery notifications and collect parcels within the stated collection period.

If a parcel is returned to us following unsuccessful delivery attempts, please contact our support team to discuss the available options.

Any additional charges will be assessed reasonably and in accordance with applicable consumer protection laws.

12. Lost Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact us at:

info@essencoria.com

Please include your order number and relevant tracking information, if available.

We will investigate the issue with the shipping provider.

Where ESSENCORIA arranges delivery, the risk of loss generally remains with us until the goods are physically received by you or a third party designated by you other than the carrier, subject to applicable legal exceptions.

If a parcel is confirmed lost before the risk has passed to you, we will provide an appropriate remedy in accordance with applicable consumer protection law.

13. Damaged Packages or Products

We take care to package fragrances securely before dispatch.

If your order arrives with visible damage or contains damaged products, please contact us as soon as reasonably possible.

Email: info@essencoria.com

To help us investigate the issue, please provide:

Your order number.
A description of the damage.
Photographs of the outer packaging, where available.
Photographs of the affected product, where available.

We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection laws.

Failure to report damage immediately does not remove your statutory rights.

14. Multiple Shipments

In certain circumstances, products from the same order may be dispatched in separate shipments.

This may occur because of product availability, warehouse location, or fulfillment arrangements.

Where applicable, you may receive separate shipping notifications or tracking details.

If separate shipments are necessary, we will not impose additional shipping charges that were not disclosed and agreed upon at checkout.

15. Taxes and Delivery Charges

ESSENCORIA operates from Lithuania and currently is not registered as a VAT payer.

Product prices and applicable delivery charges are presented before checkout.

We aim to provide clear information about the total amount payable before an order is submitted.

Applicable tax treatment may vary according to relevant legal requirements.

For deliveries within the European Union, any applicable charges collected by ESSENCORIA will be disclosed before purchase.

16. Returns and Refunds

If you wish to return a product or request a refund, please refer to our Return & Refund Policy.

Consumers generally have a 14-day statutory right of withdrawal for eligible online purchases, subject to applicable legal exceptions.

Return shipping costs, refund procedures, and product-specific conditions are explained in the Return & Refund Policy.

For assistance, please contact:

info@essencoria.com

17. Changes to This Shipping Policy

ESSENCORIA may update this Shipping Policy to reflect changes in shipping providers, available destinations, delivery services, or legal requirements.

Any updates will be published on our website.

Changes will not retroactively reduce contractual or statutory rights applicable to orders already concluded.