Terms of Service

ESSENCORIA

Last updated: October 21, 2026

Welcome to ESSENCORIA.

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services.

ESSENCORIA is an independent online fragrance retailer specializing in authentic, manufacturer-packaged perfumes.

By accessing our website or placing an order, you agree to comply with these Terms, subject to your mandatory rights under applicable consumer protection laws.

Please read these Terms carefully before making a purchase.

1. General Information

This website is operated under the trading name ESSENCORIA by an individual business operator established in Lithuania.

Throughout these Terms, "ESSENCORIA", "we", "us", and "our" refer to the seller operating this online store.

Store name: ESSENCORIA

Website: https://essencoria.com

Email: info@essencoria.com

Country of establishment: Lithuania

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to display products, manage orders, and facilitate online transactions.

These Terms apply to customers purchasing products through our website within the European Union.

2. Eligibility and Use of Our Website

To place an order with ESSENCORIA, you must be at least 18 years old and have the legal capacity to enter into a binding purchase agreement.

By placing an order, you confirm that the information you provide is accurate, complete, and up to date.

You agree not to use our website:

• For fraudulent, unlawful, or misleading activities.

• To interfere with website security or functionality.

• To submit false payment or delivery information.

• To infringe intellectual property rights.

• To introduce malicious software or harmful code.

• To engage in activities that violate applicable laws.

We reserve the right to restrict access or decline transactions where reasonably necessary to prevent fraud, abuse, or unlawful activity.

Any restrictions will be applied in accordance with applicable law.

3. Products and Authenticity

ESSENCORIA specializes in authentic, manufacturer-packaged perfumes and fragrance products.

We aim to provide accurate product descriptions, including brand names, fragrance details, bottle sizes, and other relevant characteristics.

Product images are provided for illustrative and identification purposes. Minor differences in packaging, labels, or presentation may occur due to manufacturer updates, production batches, or regional packaging variations.

Such differences do not affect your statutory rights if the goods do not conform to the purchase contract.

Independent Retailer Disclaimer

ESSENCORIA is an independent retailer and is not an official partner, authorized representative, or affiliated entity of the brands displayed on this website, unless expressly stated otherwise.

All products offered for sale are 100% authentic and are sourced through authorized distributors, licensed wholesalers, and verified suppliers.

All brand names, logos, and trademarks are the property of their respective owners and are used solely for product identification and descriptive purposes.

The appearance of any brand name or trademark on our website does not imply sponsorship, endorsement, or an official commercial relationship with the respective brand owner.

ESSENCORIA does not manufacture the branded fragrance products offered on this website.

4. Product Availability

All products are offered subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, occasional stock discrepancies may occur.

If a product becomes unavailable after you have placed an order, we will notify you and cancel the unavailable item.

Any payment received for an unavailable item will be refunded to the original payment method without undue delay.

Where an order contains multiple products, we may offer to fulfill the available items separately, subject to your agreement and applicable consumer rights.

We will not substitute an unavailable fragrance with another product without your consent.

5. Orders and Contract Formation

When you place an order through our website, you submit an offer to purchase the selected products under these Terms.

After placing an order, you will normally receive an automated email acknowledging receipt of your order.

An automated order acknowledgment does not, by itself, constitute acceptance of your offer.

We may review payment authorization, product availability, delivery information, and reasonable fraud-prevention requirements before accepting an order.

A purchase contract is formed when ESSENCORIA sends you an explicit order acceptance confirmation.

Where the order acknowledgment expressly confirms acceptance, that communication may also constitute acceptance.

We will communicate acceptance or rejection without undue delay.

If we cannot accept an order, we will notify you and refund any payment collected for the rejected order without undue delay.

We reserve the right to reject orders for legitimate reasons, including:

• Product unavailability.

• Payment authorization failure.

• Suspected fraudulent transactions.

• Material pricing or product listing errors.

• Delivery restrictions affecting the destination.

• Other lawful reasons preventing fulfillment.

We will not use this provision to avoid obligations under an already concluded contract or to limit mandatory consumer rights.

6. Prices, Currency, and Taxes

Product prices are displayed primarily in euros (EUR).

Where supported by our website, customers may select an alternative display or checkout currency.

The final transaction currency, applicable exchange rate, and amount payable will be displayed before the order is submitted.

ESSENCORIA currently operates under an individual business activity arrangement in Lithuania and is not registered as a VAT payer.

Accordingly, VAT is not separately charged by ESSENCORIA where the applicable VAT rules do not require it.

All mandatory charges collected by ESSENCORIA will be disclosed before the customer places an order.

Any applicable shipping fees will be displayed during checkout.

Where currency conversion is used, the amount charged may depend on the payment provider's exchange rate and any fees disclosed by that provider.

Prices may change without prior notice. However, changes will not affect orders already accepted, except where permitted by applicable law.

We reserve the right to correct obvious pricing errors, subject to applicable consumer protection requirements.

7. Payment Methods

ESSENCORIA accepts payments through the payment methods displayed at checkout.

Payments are processed by external payment service providers.

Available payment methods may vary depending on the customer's country, currency, or payment provider.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing is subject to the relevant payment provider's applicable terms and security procedures.

ESSENCORIA does not intentionally store complete payment card numbers or card security codes in its own customer records.

If payment authorization fails, we may be unable to accept or fulfill the order.

8. Order Processing

Orders are generally prepared and processed within 1–5 business days after order acceptance and successful payment authorization.

Business days generally mean Monday through Friday, excluding applicable public holidays.

Order processing may include:

• Payment verification.

• Inventory confirmation.

• Product preparation.

• Packaging and quality checks.

• Transfer to the shipping provider.

The processing period is separate from the shipping transit time.

During exceptionally busy periods, public holidays, or circumstances outside our reasonable control, processing may take longer.

If a material delay occurs, we will inform the customer and provide an appropriate solution in accordance with applicable law.

9. Shipping and Delivery

ESSENCORIA currently offers delivery to supported destinations within the European Union.

Orders may be fulfilled directly by ESSENCORIA or through authorized logistics and fulfillment partners.

Shipping methods, costs, and available destinations are displayed during checkout.

Estimated Delivery Times

The following indicative transit times are based on published Venipak Express international parcel delivery estimates.

These transit estimates apply after an order has been processed and handed over to the carrier.

Austria: approximately 2 business days

Belgium: approximately 2 business days

Bulgaria: approximately 2 business days

Croatia: approximately 2 business days

Cyprus: approximately 3 business days

Czech Republic: approximately 2 business days

Denmark: approximately 2 business days

Estonia: approximately 2 business days

Finland: approximately 2 business days

France: approximately 2 business days

Germany: approximately 2 business days

Greece: approximately 2 business days

Hungary: approximately 2 business days

Ireland: approximately 2 business days

Italy: approximately 2 business days

Latvia: approximately 2 business days

Lithuania: according to the selected domestic delivery service

Luxembourg: approximately 2 business days

Malta: approximately 3 business days

Netherlands: approximately 2 business days

Poland: approximately 2–3 business days

Portugal: approximately 2 business days

Romania: approximately 4 business days

Slovakia: approximately 2 business days

Slovenia: approximately 2 business days

Spain: approximately 2 business days

Sweden: approximately 2 business days

Total Estimated Delivery Time

The estimated total delivery time consists of:

1–5 business days for order processing + the applicable shipping transit time.

These are indicative estimates, not guaranteed delivery dates.

Actual transit times may vary depending on the shipping service, destination, operational conditions, and whether the selected carrier accepts the relevant fragrance products.

The applicable delivery information will be presented before checkout.

Unless a different delivery period has been expressly agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the contract, as required by applicable consumer law.

If delivery is delayed beyond an agreed or legally applicable deadline, customers retain their statutory rights, including the right to request delivery within an appropriate additional period and, where legally permitted, terminate the contract.

Delivery Responsibility

ESSENCORIA remains responsible for the delivery of goods in accordance with applicable consumer protection laws.

Where ESSENCORIA arranges delivery, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

Special rules may apply where the consumer independently commissions a carrier not offered by ESSENCORIA.

If a parcel is lost or damaged before the risk has passed to the consumer, we will provide an appropriate remedy in accordance with applicable law.

Fragrance Shipping Restrictions

Certain fragrances contain alcohol and may be subject to special packaging, handling, and transport requirements.

Shipping availability may therefore depend on the product, destination, and carrier restrictions.

If an order cannot be shipped lawfully or safely to the selected destination, we will notify the customer and arrange an appropriate refund.

10. Delivery Information and Failed Deliveries

Customers are responsible for providing accurate and complete delivery information.

If an incorrect or incomplete address is supplied, delivery may be delayed or unsuccessful.

Where additional delivery costs arise directly from inaccurate information provided by the customer, we may request reimbursement of reasonable additional costs, to the extent permitted by law.

If a delivery attempt is unsuccessful, the carrier may provide instructions for redelivery or collection.

If an order is returned to us, we will contact the customer to arrange an appropriate solution.

This section does not remove our responsibility for delivery failures caused by ESSENCORIA or its appointed service providers.

11. Returns and Right of Withdrawal

Consumers purchasing products online generally have the right to withdraw from a distance sales contract within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, customers must notify ESSENCORIA of their decision within the applicable withdrawal period.

For information about the return process, eligible products, return shipping costs, and refunds, please consult our Return & Refund Policy.

Fragrance Return Conditions

We ask that fragrances returned due to a change of mind remain unused, in their original packaging, and with factory seals intact.

Certain sealed goods may be excluded from the statutory right of withdrawal if they are unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery, but only where the relevant legal requirements are satisfied.

Opening a fragrance's external packaging does not automatically eliminate the statutory right of withdrawal.

Where applicable, a deduction may be made for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Nothing in these Terms limits statutory rights relating to defective or non-conforming products.

12. Refunds and Order Cancellations

Customers may request order cancellation by contacting:

info@essencoria.com

We will make reasonable efforts to accommodate cancellation requests before dispatch.

If an order has already entered the shipping process, cancellation may no longer be operationally possible.

In such cases, applicable statutory withdrawal rights remain unaffected.

Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer protection legislation.

For valid withdrawals, reimbursement will be made within the legally required period, using the original payment method unless otherwise expressly agreed.

ESSENCORIA does not charge additional fees for issuing legally required refunds.

13. Defective Products and Legal Guarantees

ESSENCORIA is committed to supplying products that conform to their descriptions and applicable contractual requirements.

If a product is defective, damaged, incorrect, or otherwise does not conform to the purchase contract, customers are entitled to the remedies provided by applicable consumer protection laws.

Consumers within the European Union generally benefit from a minimum two-year legal guarantee of conformity, subject to applicable national legislation.

Depending on the circumstances, remedies may include:

• Repair, where appropriate.

• Replacement.

• A proportionate price reduction.

• Termination of the contract and a refund where legally permitted.

ESSENCORIA will not impose return or remedy conditions that unlawfully restrict these rights.

For assistance, please contact info@essencoria.com.

14. Customer Accounts

Customers may create an account to access order information and available account features.

You are responsible for maintaining the confidentiality of your account credentials and for providing accurate account information.

Please notify us promptly if you suspect unauthorized access to your account.

We may suspend or restrict account access where reasonably necessary for security, fraud prevention, or compliance with applicable law.

Customers may request account closure by contacting our support team.

The handling of personal information associated with customer accounts is described in our Privacy Policy.

15. Intellectual Property

All original website content created by or licensed to ESSENCORIA, including text, website design elements, graphics, and other protected materials, is subject to applicable intellectual property laws.

Third-party brand names, logos, product images, and trademarks remain the property of their respective owners.

The use of trademarks on our website is intended to identify and describe genuine products offered for sale.

Nothing on our website should be interpreted as claiming ownership of third-party trademarks or implying an official partnership where none exists.

You may not reproduce, distribute, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

16. Product Information and Website Accuracy

We make reasonable efforts to ensure that product information, prices, descriptions, and availability details are accurate.

Occasionally, the website may contain typographical errors, inaccuracies, or outdated information.

We reserve the right to correct such information and update product listings.

Where an error materially affects an order, we will inform the customer and act in accordance with applicable contract and consumer protection laws.

We do not guarantee that website access will be uninterrupted or entirely free from technical errors.

However, nothing in this section limits obligations or rights that cannot lawfully be excluded.

17. Third-Party Services

Our website may integrate services provided by third parties, including:

• Shopify.

• Payment processing providers.

• Shipping and logistics companies.

• Customer communication platforms.

• Advertising and analytics providers.

Certain third-party services may be subject to their own terms and privacy policies.

ESSENCORIA is not responsible for independently operated third-party websites outside our control.

However, the use of third-party service providers does not remove ESSENCORIA's legal obligations toward customers under applicable consumer protection laws.

18. Privacy and Personal Data

We respect customer privacy and process personal information in accordance with applicable data protection laws, including the GDPR.

Our Privacy Policy explains:

• What personal information we collect.

• Why we process personal information.

• How information is shared.

• How long information may be retained.

• Customer rights concerning personal data.

• How to contact us regarding privacy matters.

Please review our Privacy Policy for further information.

19. Limitation of Liability

ESSENCORIA is responsible for fulfilling its legal and contractual obligations in accordance with applicable law.

To the maximum extent permitted by applicable legislation, we are not liable for losses arising solely from circumstances outside our reasonable control where no legal responsibility attaches to us.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability arising from:

• Fraud or intentional misconduct.

• Mandatory consumer protection obligations.

• Defective or non-conforming products.

• Personal injury where liability cannot be excluded.

• Other rights or remedies protected by applicable law.

No provision of these Terms removes the customer's statutory rights.

20. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by extraordinary events outside our reasonable control, except to the extent that applicable law requires otherwise.

Such events may include severe natural disasters, major transport disruptions, government restrictions, or other extraordinary circumstances.

If such an event materially affects an order, we will inform the customer as soon as reasonably possible and seek an appropriate solution.

Any statutory rights to delivery, cancellation, or reimbursement remain unaffected.

21. Complaints and Dispute Resolution

If you have a complaint concerning an order, product, delivery, refund, or other aspect of our service, please contact us at:

info@essencoria.com

We will review complaints fairly and respond in accordance with applicable consumer protection requirements.

Where a complaint cannot be resolved directly, consumers may have the right to seek assistance through an appropriate consumer dispute resolution body.

In Lithuania, the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT) is a competent authority for certain consumer disputes.

Website: https://vvtat.lrv.lt/

Consumers may also contact relevant consumer protection bodies in their country of residence, where applicable.

Nothing in these Terms limits a consumer's right to seek judicial remedies.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Lithuania, subject to applicable European Union legislation.

If you are a consumer residing in another EU Member State, this choice of law does not deprive you of the protection provided by mandatory consumer laws applicable in your country of habitual residence, where those laws apply under relevant conflict-of-law rules.

Any disputes will be handled in accordance with applicable jurisdiction rules, including mandatory EU consumer jurisdiction protections.

Nothing in these Terms requires consumers to waive their legally protected right to bring proceedings before a competent court.

23. Changes to These Terms

ESSENCORIA may update these Terms to reflect changes in business operations, website functionality, or applicable legal requirements.

Updated Terms will be published on our website with a revised date.

Changes will not retroactively reduce the contractual or statutory rights applicable to purchases already concluded.

The version of the Terms applicable to an order is generally the version in effect when the purchase contract is concluded.

24. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact:

ESSENCORIA

Website: https://essencoria.com

Email: info@essencoria.com

Country: Lithuania

We are committed to providing clear information, authentic fragrance products, and responsible customer service.

ESSENCORIA — Authentic Fragrances. Independent Retailer.