Return & Refund Policy

ESSENCORIA

At ESSENCORIA, customer satisfaction is important to us. We are committed to providing authentic, high-quality fragrances and a transparent shopping experience.

We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy explains your rights, how to request a return, and how refunds are processed.

This policy applies to purchases made from ESSENCORIA and delivered within the European Union.

1. 14-Day Right of Withdrawal

In accordance with applicable European Union consumer protection laws, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason, subject to applicable legal exceptions.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods. If an order contains multiple items delivered separately, the period begins when the final item is received.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires.

You can contact us at:

Email: info@essencoria.com

Please include your order number and a clear statement that you wish to withdraw from your purchase. You may use the withdrawal form provided at the end of this policy, but doing so is not mandatory.

2. Return Conditions for Fragrances

ESSENCORIA specializes in authentic, manufacturer-packaged fragrances.

To protect product quality, authenticity, and customer safety, we ask that fragrances returned due to a change of mind meet the following conditions:

• The fragrance is unused and has not been sprayed or tested.

• The product remains in its original manufacturer's packaging.

• Any original protective wrapping or factory seal remains intact.

• All original accessories and included items are returned.

• The product is securely packaged to prevent damage during return shipping.

Important information about sealed products:

Under applicable EU consumer protection laws, the right of withdrawal may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

This exception will only be applied where the relevant legal requirements are met. Opening external packaging does not automatically remove your statutory right of withdrawal.

Where the right of withdrawal remains applicable, a reduction in the refund may be made for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, as permitted by law.

These conditions do not limit your statutory rights concerning defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To request a return, please follow these steps:

Step 1 — Contact us

Send an email to info@essencoria.com with your order number and a clear statement of your request.

If you are reporting a damaged, defective, or incorrect item, please describe the issue and include photographs where possible.

Step 2 — Receive return instructions

Our customer support team will provide the appropriate return instructions and return shipping address.

Please contact us before shipping your return to help ensure that it reaches the correct location.

You do not need our prior approval to exercise a statutory right of withdrawal. Your withdrawal is valid if communicated within the applicable legal deadline.

Step 3 — Send your return

Where the statutory right of withdrawal applies, you must send the goods back without undue delay and no later than 14 days after notifying us of your decision to withdraw.

We recommend using a tracked shipping service and retaining proof of shipment.

Step 4 — Return assessment

Once the returned goods arrive, we will assess their condition and process the return in accordance with this policy and applicable consumer protection laws.

4. Return Shipping Costs

Returns due to a change of mind

If you exercise your right of withdrawal because you no longer want the product, you are responsible for the direct cost of returning the goods, unless otherwise required by applicable law.

Return shipping charges depend on your location, the shipping provider, and the applicable transport requirements.

Damaged, defective, or incorrect products

If you receive a defective product, an incorrect item, or goods that do not conform to your order, ESSENCORIA will cover the necessary return shipping costs where required by law.

Our support team will provide instructions for returning the item or arranging an appropriate alternative solution.

Important: Perfumes may be subject to special transport restrictions because of their alcohol content. Please follow the return shipping instructions provided by our team and the carrier's applicable requirements.

5. Damaged, Defective, or Incorrect Items

We carefully prepare orders to help ensure that products arrive in excellent condition.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at info@essencoria.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, where available.

We will review your request and arrange an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include a replacement, repair where appropriate, price reduction, or refund.

Reporting an issue promptly helps us resolve it more efficiently. However, failure to report an issue immediately does not remove your statutory consumer rights.

6. Refund Processing

If you validly withdraw from your purchase, we will reimburse the payments received for the returned goods, including the cost of the least expensive standard delivery method offered for those goods, where required by law.

Additional delivery charges resulting from your choice of an upgraded or express delivery service are generally not refundable.

Refunds will be issued without undue delay and no later than 14 days after we are informed of your valid decision to withdraw.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree otherwise.

You will not incur additional fees from ESSENCORIA for receiving a refund.

After a refund has been issued, your bank or payment provider may require additional time to reflect the funds in your account.

For defective or non-conforming goods, refunds and other remedies will be handled in accordance with applicable statutory consumer rights.

7. Exchanges

If you would like to exchange a fragrance for a different product, please contact us at info@essencoria.com.

Voluntary exchanges are subject to product availability and the applicable return conditions.

Where your statutory right of withdrawal applies, you may return an eligible product and place a new order for your preferred item.

If a product is defective or does not conform to the purchase contract, your statutory rights to an appropriate remedy remain unaffected.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@essencoria.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

Once an order has entered the shipping process, cancellation may no longer be operationally possible.

In such cases, your applicable statutory right of withdrawal remains available after delivery, subject to the relevant legal conditions and exceptions.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery period, please contact us at info@essencoria.com.

We will investigate the shipment with the relevant delivery provider and work toward an appropriate resolution.

If the goods are lost before delivery and the risk has not legally passed to you, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

10. Statutory Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights available under applicable European Union or national legislation.

Consumers purchasing goods from a professional trader within the European Union generally benefit from a minimum two-year legal guarantee of conformity, subject to applicable national rules.

If a product is defective, not as described, or otherwise fails to conform to the purchase contract, you may be entitled to statutory remedies.

These rights apply independently of the 14-day right of withdrawal and are not automatically affected by opening a product's packaging.

11. Contact Information

For return requests, refunds, order concerns, or questions regarding this policy, please contact:

ESSENCORIA

Customer Support: info@essencoria.com

Return shipping address: Provided upon request by our customer support team.

Our team will assist you with the appropriate next steps.

12. Changes to This Policy

ESSENCORIA may update this Return & Refund Policy to reflect operational changes, legal requirements, or improvements to our customer service procedures.

Any updates will be published on our website.

Changes will not retroactively reduce statutory rights or contractual rights applicable to purchases already made.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from your purchase. You may also exercise your right of withdrawal by sending any other clear statement.

To: ESSENCORIA

Email: info@essencoria.com

Seller's geographical address: [Insert business address]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): __________________________

Order number: _______________________

Ordered on: _________________________

Received on: ________________________

Consumer's name: ____________________

Consumer's address: _________________

Date: _______________________________

ESSENCORIA — Customer Care

For assistance with returns and refunds, contact info@essencoria.com